To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
As of June 2014, all meters have been replaced with new Radio Read Meters. These meters are very accurate and expensive. Any tampering of meter could result in criminal charges and restitutions of damages.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A REPAIR COULD HAVE BEEN COMPLETED.
A FIRE HYDRANT COULD HAVE BEEN USED.
Any disruption of normal water pressure can and will cause your water to be discolored.
If you have discolored water, please call Randy at (318) 758-0368
What chemicals does our utility system add to the water?
The only chemical Hebert Water uses is Chlorine (CL2) which is required by law.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.5 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to insure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Is there a charge for requesting a meter to be tested or re-read?
Yes there is a charge of $25.00 because when your meter is tested and re-read you will recieve a report showing you why your water bill has risen in cost.